Please call customer service at (520) 261-4671 or email us at firstname.lastname@example.org and we will assist you.
The customer will have 30 minutes from the time the order was placed to make any changes to the orders. Customers have 7 business days from the day that the order was received to report the following:
- Damaged items, lost packages/items, or request a return.
- If customer is at fault (eg. buyer’s remorse), order is subject to a 20% restocking fee and $15 return label fee (per label).
- If order is rejected, customer will be responsible for a return label fee (per label).
- If customer is not at fault, all fees will be waived.
- Shipping charges are refunded only when the product was mis-shipped or defective upon arrival.
- All custom orders are final sales and cannot be returned.
- All products with an expiration date will have the expiration date on the invoice.
It is the customer’s responsibility to properly pack, ship and ensure the contents of all returned packages are sent using a traceable ground shipping method to:
1251 S Tyndall Ave STE 111
Tucson, AZ 85713
This is how we handle returns on the following items:
Defective hardware purchased from Zona Wholesale can be returned within 7 days from the date of delivery. This 7-Day Warranty only covers manufacturer defects. Any other type of damage caused by mistreatment or misuse of the product will not be accepted. After 7 days of delivery, please contact the manufacturer of the product to process a return. Products that are damaged, scratched, dented or have visible wear & tear will not be accepted.
All E-Liquid / E-Juice / Nicotine Salt / disposable vape pen sales are final. We do not accept returns or exchanges on E-Liquids or disposable vape pens.
Glass Products or Water Pipes:
Damaged or broken items must be claimed within 48 hours from the time of delivery. We will not accept any claims after 48 hours and are reviewed on a case by case basis.
In most cases, we do not require you to mail us your defective products. A video of each defective or damaged item must be sent to email@example.com within 24 hours of submitting your return request online. Submitting videos are the sole responsibility of the customer. If we do not receive your videos within 7 days of your request date, your claim will be rejected and closed.