All orders placed before 2:00pm MST will be delivered same day for local Tucson customers. We ship items within 72 business hours. We can ship most products to all states with limited exceptions. If your shipping address is outside of the United States, please contact us for further information about shipping to your location.
FAQ
SHIPPING INFORMATION
All local orders of Tucson, AZ over $200 or more will be offered free same day delivery if ordered before 2:00pm MST. Delivery fees will vary for orders less than $200 and for orders not in local Tucson area. Please contact us at (520) 261-4671 or contact@puffazon.com for more information.
We will update you with order status when orders are completed and shipped, or out for delivery. If you have any other questions regarding order status you can call (520) 261-4671 or email contact@puffazon.com.
At this time we do not ship internationally. If you are interested in placing an order out of the country please contact us at contact@puffazon.com to discuss options and shipping charges.
RETURNS & REFUNDS
7-Day Policy
Please call customer service at (520) 261-4671 or email us at contact@puffazon.com and we will assist you.
The customer will have 30 minutes from the time the order was placed to make any changes to the orders. Customers have 7 business days from the day that the order was received to report the following:
- Damaged items, lost packages/items, or request a return.
- If customer is at fault (eg. buyer’s remorse), order is subject to a 20% restocking fee and $15 return label fee (per label).
- If order is rejected, customer will be responsible for a return label fee (per label).
- If customer is not at fault, all fees will be waived.
- Shipping charges are refunded only when the product was mis-shipped or defective upon arrival.
- All custom orders are final sales and cannot be returned.
- All products with an expiration date will have the expiration date on the invoice.
It is the customer’s responsibility to properly pack, ship and ensure the contents of all returned packages are sent using a traceable ground shipping method to:
Zona Wholesale
1251 S Tyndall Ave STE 111
Tucson, AZ 85713
This is how we handle returns on the following items:
Tucson, AZ 85713
This is how we handle returns on the following items:
Hardware:
Defective hardware purchased from Zona Wholesale can be returned within 7 days from the date of delivery. This 7-Day Warranty only covers manufacturer defects. Any other type of damage caused by mistreatment or misuse of the product will not be accepted. After 7 days of delivery, please contact the manufacturer of the product to process a return. Products that are damaged, scratched, dented or have visible wear & tear will not be accepted.
e-Liquids/e-Juices:
All E-Liquid / E-Juice / Nicotine Salt / disposable vape pen sales are final. We do not accept returns or exchanges on E-Liquids or disposable vape pens.
Glass Products or Water Pipes:
Damaged or broken items must be claimed within 48 hours from the time of delivery. We will not accept any claims after 48 hours and are reviewed on a case by case basis.
In most cases, we do not require you to mail us your defective products. A video of each defective or damaged item must be sent to contact@puffazon.com within 24 hours of submitting your return request online. Submitting videos are the sole responsibility of the customer. If we do not receive your videos within 7 days of your request date, your claim will be rejected and closed.
For any questions or concerns regarding refunds and returns please email contact@puffazon.com with your name, email, phone number, and order number.
Shipping and delivery charges will only be refunded when the product is mis-shipped or defective upon arrival. If customer is not at fault, all fees will be waived.
Sometimes we are out of stock on a few products and can’t get it shipped out with the rest of your order. We will always make the customer aware of out of stock products.
When you receive your package and you feel you are missing something, please triple check the package. We often pack items inside containers or stash boxes that were also purchased.
If you are sure that the product that you ordered is not in your package, please gather everything together that you purchased with the packing slip and take a picture. Then email the picture to us and explain what is missing.